Who we are and how to contact us
Who are The Drillshed?
Like you, we are a team of committed and passionate equestrian enthusiasts. We understand your needs as a rider and horse owner and focus on delivering you the best products and service
All products are carefully selected by our buying team to ensure the highest standards of quality and performance. We pride ourselves on stocking only the best equestrian clothing, footwear and equipment available from the best brands, year on year.
We believe that:
- choosing the right technical performance wear is critical to your horse riding enjoyment
- we should provide you with impartial, educative information so you can make an informed choice with your equestrian purchases
- we must bring you, most stylish products we can find at a price that's right you
- you should be turned out appropriately for your competitive events
- we should be the one stop online destination for all your equestrian needs
- you should feel comfortable on your rides or round the stables - come rain or shine
- time on your horse is your time and is precious
Our story began in 2004 when we started our outdoor sports equipment retailing journey selling sailing and watersports clothing from our office and warehouse in Shoeburyness, in South East England.
After successfully sending more than 1,000,000 orders worldwide, worth in excess of £60m, in 2018 we decided to help the horse riding community with the same passion, commitment and drive.
Our customers have left thousands of independent reviews about us on Trustpilot. If you have any further questions, don't hesitate to contact us by email or telephone!
How can I contact you?
We are open for advice, questions and orders
Monday - Friday: 09:00 - 17:00
PostThe Drillshed (B2C Distribution Ltd)
The Gunnery Drill Shed,
Essex. SS3 9SL.
Placing your order
Can you help me choose my product?
Yes. If you have any questions about size, colour, suitability, price or anything else concerning one of the products we sell, please do contact our customer service team and we'll get back to you as soon as possible. We're here to help you find the best products to suit your individual needs.
Can I order over the phone?
Yes. We have a team of experienced riding enthusiasts waiting to help you place your order. Please don't hesitate to contact us during our opening hours if you need some friendly, impartial, expert assistance when ordering your products.
Monday - Friday: 09:00 - 17:00
How do I leave feedback?
We receive excellent feedback from our customers. If you'd like to add your own comment, please consider doing so via TrustPilot. If your order was placed on Amazon, please consider leaving feedback via Amazon. The majority of online shoppers read impartial customer reviews before making a purchase decision so your feedback will help other people who love horse riding.
We work hard to choose good quality products and offer great service to all our customers and we appreciate your comments.
Receiving your order
When will my order be dispatched?
We aim to dispatch all orders on the same day if the order is received before 4pm on a normal working day.
If the order is received after 4pm it will be dispatched on the next working day.
Orders received on a Saturday, Sunday or Bank Holiday will be dispatched on the next working day.
When will I receive my order?
If your UK order is over £99 and is placed before 16:00 on a normal business day then it will be delivered free on the next business day.
If your UK order is under £99 you can still receive your products on the next business day (if ordered before 16:00 on a normal business day) for a small charge.
Free delivery for UK orders takes between 3 business days to arrive, although in general the majority of our customers are pleasantly surprised to receive their orders very quickly (within 2 to 3 days).
Do you offer next-day delivery?
Yes. A next-day delivery option is available for orders placed before 4pm and is free of charge for UK orders over £99. If your order is less than that, you can view full details of our delivery options and costs.
Alternatively, you can place your order for collection and pick it up for free from our showroom in Shoeburyness during our regular opening hours.
Monday - Friday: 09:00 - 17:00
Do you deliver to my country?
For a complete list of the countries we deliver to, please Check our delivery page. If your country is not listed, please contact us and we will do our best to fulfil your order.
Can I collect my order?
Yes. We are offering a 'Click & Collect' service for local customers.
Please do not attempt to collect your order until you have received an email notification to do so. When you arrive, please ring the bell at the front door and a member of staff will assist you. You will be required to provide a valid form of identification to collect your items.
The Gunnery Drill Shed
Essex, SS3 9SL
Monday - Friday: 11am - 5pm
Saturday: 9am - 4pm
Orders not collected within 10 working days of purchase will be refunded and returned to stock.
How do payments work?
What payment options are there?
- Major credit / debit cards
- Amazon Checkout
- Klarna Payments*
- Bank Transfer**
*Klarna Pay in 3 min spend £130, max spend £1,000.
Klarna Slice It min spend £400, max spend £4,000.
**Orders paid via bank transfer will not be dispatched until payment has cleared. This usually takes approx. 3-5 days but can take longer, depending on your bank.
Are payments secure?
Yes. All payments are 100% secure and we never hold any credit / debit card details. Card payments are processed by the global secure payment provider Ingenico. If you would like further details, please contact us.
Amazon and PayPal payments are processed securely by Amazon and PayPal respectively.
What about import duties and taxes?
Customers outside Europe are responsible for local import duties/taxes that may be applied. We have no control over these charges and cannot predict what they may be. If you're unsure, please contact your local customs office for information. International customers should be aware that cross-border deliveries are subject to opening and inspection by customs authorities.
- Orders delivered to British Forces (BFPO) posts are available excluding UK VAT.
- Orders outside Europe are available excluding VAT.
- Orders within Europe are subject to the tax rate of the country you are shipping to.
- To view VAT-Free pricing, login or create an account using a delivery address outside Europe.
Using your account
Do I need an account to place my order?
No. You don't need an account with us if you're paying with a PayPal or Amazon Checkout account as they hold your details.
If you prefer to pay by credit or debit card, you'll need to set up an account so you can give us your name and address to process and dispatch your order.
Are my details secure?
How do I change my password?
Please login then click on the following
- My Details
- Change my password
How do I recover a forgotten password?
If you have forgotten your password, please fill out the forgotten password form. You will receive an email with details how to reset your password.
How do I add a new delivery address?
You can add and remove addresses from your address book via the My Account page.
How do I return an item?
How long do I have to return an item?
Items can be returned within 60 days, subject to the terms specified in our returns policy.
How do I return an item?
We have a hassle-free returns policy. For full details please check our returns policy page.
If you are outside the EU, please ensure your items are marked as OTHER/RETURN/REPLACEMENT (value 0.00) on any customs/import labels before returning them to us.
How do I make a warranty claim?
The Drillshed offer a 12-month warranty against manufacturing defects. If you have experienced a problem due to a manufacturing fault within this period, we are happy to act on your behalf and contact the brand to initiate a claim. To do this, please send an email to email@example.com explaining the fault in detail and include photographs clearly showing the fault. Photographs are essential when making a warranty claim.
All warranty claims must be handled in the country the item was originally shipped to. In the event an item needs to be returned to the original country to process a warranty claim, the customer will be responsible for any extra shipping charges incurred.
If you have purchased a product with an extended warranty, the extension is offered by the brand and not The Drillshed. If you experience a problem with a product outside of the 12-month warranty offered by The Drillshed, you will need to contact the brand to initiate a claim.
Our warranty policy does not apply to items that have been purchased for use in commercial, rental, teaching or instructional program or activities.
For an extensive list of frequently asked questions related to warranty claims, visit Warranty FAQs.
How do you use my personal information?
Discounts & Promotions
Do you price match?
Yes. We check our prices every day to ensure they're the most competitive in the market. However, if you find another online UK retailer offering the same product at a cheaper price, contact us before placing your order and we will match the price providing the following terms and conditions are met.Price match terms and conditions
- We will match online UK retailers only.
- We will not match marketplaces such as Amazon or eBay.
- The competitor product must be identical (brand, model, size and colour) to ours and unused.
- The competitor product must be in stock and available for immediate delivery.
- We must be able to verify the competitor price and stock availability.
- We will not match delivery or return charges.
- We cannot match a price once your order has been placed.
- We cannot match a price if the product is already part of a promotional offer.
We reserve the right to decline a price match for any reason.