Warranty FAQs

Q: What do I do if my item has an issue upon arrival?

A: If your item arrives damaged/faulty, please contact our customer services team straight away. You will be directed to a member of our team who can advise how to proceed in the best fashion. Please do not use the item during this time. Please also keep hold of the original packaging. If the packaging is damaged or looks re-sealed on arrival, be sure to mention this to the team. Please do not return any incorrect/faulty items without having contacted us first.


Q: How can I activate the warranty if my item is faulty?

A: Please get in touch with the team by sending an email to help@thedrillshed.com. In order to submit a claim, our warranty team must fulfil necessary criteria, so please include the following within your email:

  • Your order number (this can be located in your order confirmation email).
  • As much detail as possible regarding how the issue occurred, where the fault is located and what the item was being used for. (The more detail we have the better the information we can provide when discussing with the manufacturer).
  • Attach some images clearly showing the item in full and please also include an image of any labels on the item that may show a batch/serial number.
With this we can initiate a warranty claim for you.


Q: How does the warranty process work?

A: Having gathered the necessary details, our warranty team will submit a claim with the agent/manufacturer responsible for the brand of the item. The warranty will only cover manufacturing defects. After sending these details, the outcome of the claim is entirely down to the discretion of the manufacturer, so time must be allowed for their assessment and report so we can them move forward and resolve the issue. They may decide to repair, replace or credit the item or they may deem the issue not suitable for warranty cover. In the event your item isn't covered under the manufacturer's warranty, then we will be happy to investigate alternative solutions for you.

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