F.A.Q.

Like you, we are a team of committed and passionate equestrian enthusiasts. We understand your needs as a rider and horse owner and focus on delivering you the best products and service

All products are carefully selected by our buying team to ensure the highest standards of quality and performance. We pride ourselves on stocking only the best equestrian clothing, footwear and equipment available from the best brands, year on year.

We believe that:

• choosing the right technical performance wear is critical to your horse riding enjoyment
• we should provide you with impartial, educative information so you can make an informed choice with your equestrian purchases
• we must bring you, most stylish products we can find at a price that's right you
• you should be turned out appropriately for your competitive events
• we should be the one stop online destination for all your equestrian needs
• you should feel comfortable on your rides or round the stables - come rain or shine
• time on your horse is your time and is precious

Our story began in 2004 when we started our outdoor sports equipment retailing journey selling sailing and watersports clothing from our office and warehouse in Shoeburyness, in South East England.

After successfully sending more than 1,000,000 orders worldwide, worth in excess of £60m, in 2018 we decided to help the horse riding community with the same passion, commitment and drive.

Our customers have left thousands of independent reviews about us online. If you have any further questions, don't hesitate to contact us by email or telephone!

Yes. If you have any questions about size, colour, suitability, price or anything else concerning one of the products we sell, please do contact our customer service team and we'll get back to you as soon as possible. We're here to help you find the best products to suit your individual needs.

Yes. We have a team of experienced riding enthusiasts waiting to help you place your order. Please don't hesitate to contact us during our opening hours if you need some friendly, impartial, expert assistance when ordering your products.

Monday - Friday: 10:00 - 18:00 CET
Saturday: Closed
Sunday: Closed

We receive excellent feedback from our customers. If your order was placed on Amazon, please consider leaving feedback via Amazon. The majority of online shoppers read impartial customer reviews before making a purchase decision so your feedback will help other people who love horse riding.

We work hard to choose good quality products and offer great service to all our customers and we appreciate your comments.

We aim to dispatch all orders on the same day if the order is received before 4pm on a normal working day.

If the order is received after 4pm it will be dispatched on the next working day.

Orders received on a Saturday, Sunday or Bank Holiday will be dispatched on the next working day.

Orders take between 3-5 business days business days to arrive, although in general the majority of our customers are pleasantly surprised to receive their orders very quickly.

• All orders are dispatched from our EU warehouse. In some cases, stock may need to be transferred from our UK warehouse to our EU warehouse before onward distribution. If this is required, delivery may take slightly longer. This will be highlighted in your bag during checkout.
• Delivery Issues: If you experience any issue with your delivery, please contact us within 2 weeks of your dispatch date, so we can help resolve it quickly. Our delivery partners require us to raise any loss or damage investigations within specific timeframes. Prompt notification ensures we can take action on your behalf. Your statutory rights are not affected.
• Delays: While we aim to meet the estimated delivery timeframes, delays may occasionally occur due to circumstances beyond our control, including adverse weather, transport disruptions, industrial action, or customs procedures. We will make reasonable efforts to minimise disruption and keep customers informed where possible.
• Customs & Duties: Deliveries within the EU are not subject to additional customs duties or import taxes.
• Incorrect Address & Uncollected Parcels: Please ensure your delivery address is entered correctly at checkout. If an order is returned to us due to:
  • An incorrect or incomplete delivery address provided by the customer
  • Failure to collect the parcel from a designated parcel shop or delivery point within the required timeframe
  we reserve the right to deduct the original shipping costs and any return shipping or handling fees incurred from the refund amount. Original shipping costs are non-refundable in such circumstances.
• Failed Delivery Attempts: If delivery attempts are unsuccessful, the courier may attempt redelivery or hold the parcel at a local collection point. It is the customer's responsibility to follow the courier's instructions to ensure successful delivery. Failure to respond to delivery notifications may result in the parcel being returned to us.
• Back-order Supplier Orders: If an item is being sourced from one of our suppliers, estimated delivery is approximately 10–15 working days from the date of order. Once the stock has been received into our EU warehouse, it will be dispatched to you as quickly as possible. All delivery timeframes are estimates and may be affected by supplier processing times or transport delays beyond our control.

[[ALERT_FRENCH_TERRITORIES]] [[ALERT_PORTUGUESE_TERRITORIES]] [[ALERT_ALAND_ISLANDS]]

Sorry, we don't currently offer a next-day delivery option in France.

For a complete list of the countries we deliver to, please Check our delivery page. If your country is not listed, please contact us and we will do our best to fulfil your order.

• PayPal
• Amazon Checkout
• Major credit / debit cards
• Bank Transfer*

*Orders paid via bank transfer will not be dispatched until payment has cleared. This usually takes approx. 3-5 days but can take longer, depending on your bank.

Please note: Payment may appear on your statement as our sister company Wetsuit/Watersports Outlet or our parent company B2C Distribution / Holdings.

Yes. All payments are 100% secure and we never hold any credit / debit card details. Card payments are processed by the global secure payment provider EcommPay. If you would like further details, please contact us.

Amazon and PayPal payments are processed securely by Amazon and PayPal respectively.

Customers outside Europe are responsible for local import duties/taxes that may be applied. We have no control over these charges and cannot predict what they may be. If you're unsure, please contact your local customs office for information. International customers should be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

• Orders delivered to British Forces (BFPO) posts are available excluding UK VAT.
• Orders outside Europe are available excluding VAT.
• Orders within Europe are subject to the tax rate of the country you are shipping to.
• To view VAT-Free pricing, login or create an account using a delivery address outside Europe.

No. You don't need an account with us if you're paying with a PayPal or Amazon Checkout account as they hold your details.

If you prefer to pay by credit or debit card, you'll need to set up an account so you can give us your name and address to process and dispatch your order.

Yes. Any personal information you send us is sent over a secure connection. More details about how we protect your information are available in our privacy policy.

Please login then click on the following

1. My Details
2. Change my password

If you have forgotten your password, please fill out the forgotten password form. You will receive an email with details how to reset your password.

You can add and remove addresses from your address book via the My Account page.

Items can be returned within 60 days, subject to the terms specified in our returns policy.

We have a hassle-free returns policy. For full details please check our returns page.

If you are outside the EU, please ensure your items are marked as OTHER/RETURN/REPLACEMENT (value 0.00) on any customs/import labels before returning them to us.

If a replacement is urgent, it would be quickest to place a new order online first, then return the existing item marked for a refund.

The Drillshed offer a 12-month warranty against manufacturing defects. If you have experienced a problem due to a manufacturing fault within this period, we are happy to act on your behalf and contact the brand to initiate a claim. To do this, please complete our Warranty Claim Form.

All warranty claims must be handled in the country the item was originally shipped to. In the event an item needs to be returned to the original country to process a warranty claim, the customer will be responsible for any extra shipping charges incurred.

If you have purchased a product with an extended warranty, the extension is offered by the brand and not The Drillshed. If you experience a problem with a product outside of the 12-month warranty offered by The Drillshed, you will need to contact the brand to initiate a claim.

Our warranty policy does not apply to items that have been purchased for use in commercial, rental, teaching or instructional program or activities.

For an extensive list of frequently asked questions related to warranty claims, visit Warranty FAQs.

Any personal information you provide is used to process your order and we do not share it with anyone. For full details of how we use personal and non-personal information you provide, please check our privacy policy.

Yes.
This website uses cookies to enhance your shopping experience, as well as to collect data in order to assist our technical team to identify and fix potential problems with the website quickly and efficiently. For more information regarding our use of cookies, please check our privacy policy.

Yes. We check our prices every day to ensure they're the most competitive in the market. However, if you find another online UK retailer offering the same product at a cheaper price, contact us before placing your order and we will match the price providing the following terms and conditions are met.

Price match terms and conditions

• We will match online UK retailers only.
• We will not match marketplaces such as Amazon or eBay.
• The competitor product must be identical (brand, model, size and colour) to ours and unused.
• The competitor product must be in stock and available for immediate delivery.
• We must be able to verify the competitor price and stock availability.
• We will not match delivery or return charges.
• We cannot match a price once your order has been placed.
• We cannot match a price if the product is already part of a promotional offer.

We reserve the right to decline a price match for any reason.

"Gift with purchase" promotions are available only while stocks last. If you return an order where you have benefited from a gift with purchase promotion, you must also return the free gift. If not returned, we will deduct the retail value from your refund.