F.A.Q.

Like you, we are a team of committed and passionate equestrian enthusiasts. We understand your needs as a rider and horse owner and focus on delivering you the best products and service

All products are carefully selected by our buying team to ensure the highest standards of quality and performance. We pride ourselves on stocking only the best equestrian clothing, footwear and equipment available from the best brands, year on year.

We believe that:

• choosing the right technical performance wear is critical to your horse riding enjoyment
• we should provide you with impartial, educative information so you can make an informed choice with your equestrian purchases
• we must bring you, most stylish products we can find at a price that's right you
• you should be turned out appropriately for your competitive events
• we should be the one stop online destination for all your equestrian needs
• you should feel comfortable on your rides or round the stables - come rain or shine
• time on your horse is your time and is precious

Our story began in 2004 when we started our outdoor sports equipment retailing journey selling sailing and watersports clothing from our office and warehouse in Shoeburyness, in South East England.

After successfully sending more than 1,000,000 orders worldwide, worth in excess of £60m, in 2018 we decided to help the horse riding community with the same passion, commitment and drive.

Our customers have left thousands of independent reviews about us online. If you have any further questions, don't hesitate to contact us by email or telephone!

Yes. If you have any questions about size, colour, suitability, price or anything else concerning one of the products we sell, please do contact our customer service team and we'll get back to you as soon as possible. We're here to help you find the best products to suit your individual needs.

Yes. We have a team of experienced riding enthusiasts waiting to help you place your order. Please don't hesitate to contact us during our opening hours if you need some friendly, impartial, expert assistance when ordering your products.

Monday - Friday: 06:00 - 12:00 EST
Saturday: Closed
Sunday: Closed

We receive excellent feedback from our customers. If your order was placed on Amazon, please consider leaving feedback via Amazon. The majority of online shoppers read impartial customer reviews before making a purchase decision so your feedback will help other people who love horse riding.

We work hard to choose good quality products and offer great service to all our customers and we appreciate your comments.

We aim to dispatch all orders on the same day if the order is received before 3pm GMT on a normal working day. If the order is received after 3pm GMT, it will be dispatched on the next working day. Orders received on a Saturday, Sunday or National Holiday will be dispatched on the next working day.

Orders take between approx 5-10 business days business days to arrive, although in general the majority of our customers are pleasantly surprised to receive their orders very quickly.

• All orders are dispatched from our UK warehouse. Delivery timeframes are calculated from the date of dispatch and are estimates only. Some remote locations may require additional delivery time beyond the estimate shown.
• Delivery Issues: If you experience any issue with your delivery, please contact us within 2 weeks of your dispatch date, so we can help resolve it quickly. Our delivery partners require us to raise any loss or damage investigations within specific timeframes. Prompt notification ensures we can take action on your behalf. Your statutory rights are not affected.
• Delays: While we aim to meet the estimated delivery timeframes, delays may occasionally occur due to circumstances beyond our control, including adverse weather, transport disruptions, industrial action, or customs procedures. We will make reasonable efforts to minimise disruption and keep customers informed where possible.
• Customs Duties & Import Taxes: International shipments outside the UK may be subject to customs duties, import taxes, and clearance fees, which are determined by the destination country. Unless otherwise stated, these charges are the responsibility of the recipient and are not included in the product or shipping price. We recommend contacting your local customs authority for further information before placing your order.
• Refused or Undeliverable Shipments: If a shipment is refused due to unpaid customs duties or import charges, or if a parcel is returned to us due to:
  • Failure to pay customs fees
  • An incorrect or incomplete delivery address provided at checkout
  • Failure to collect the parcel from a courier depot or collection point
  any return shipping costs, customs charges, clearance fees, storage fees, or carrier handling charges incurred will be deducted from the refund amount. Original outbound shipping costs are non-refundable. If return charges exceed the value of the goods, we reserve the right to withhold the refund.

Sorry, we don't currently offer a next-day delivery option in the USA.

For a complete list of the countries we ship to, please check our shipping page. If your country is not listed, please contact us and we will do our best to fulfil your order.

• PayPal
• Amazon Checkout
• Major credit / debit cards
• Bank Transfer*

*Orders paid via bank transfer will not be dispatched until payment has cleared. This usually takes approx. 3-5 days but can take longer, depending on your bank.

Please note: Payment may appear on your statement as our sister company Wetsuit/Watersports Outlet or our parent company B2C Distribution / Holdings.

Yes. All payments are 100% secure and we never hold any credit / debit card details. Card payments are processed by the global secure payment provider EcommPay. If you would like further details, please contact us.

Amazon and PayPal payments are processed securely by Amazon and PayPal respectively.

Customers outside Europe are responsible for local import duties/taxes that may be applied. We have no control over these charges and cannot predict what they may be. If you're unsure, please contact your local customs office for information. International customers should be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

• Orders delivered to British Forces (BFPO) posts are available excluding UK VAT.
• Orders outside Europe are available excluding VAT.
• Orders within Europe are subject to the tax rate of the country you are shipping to.
• To view VAT-Free pricing, login or create an account using a delivery address outside Europe.

No. You don't need an account with us if you're paying with a PayPal or Amazon Checkout account as they hold your details.

If you prefer to pay by credit or debit card, you'll need to set up an account so you can give us your name and address to process and dispatch your order.

Yes. Any personal information you send us is sent over a secure connection. More details about how we protect your information are available in our privacy policy.

Please login then click on the following

1. My Details
2. Change my password

If you have forgotten your password, please fill out the forgotten password form. You will receive an email with details how to reset your password.

You can add and remove addresses from your address book via the My Account page.

Items can be returned within 30 days, subject to the terms specified in our returns policy.

We have a hassle-free returns policy. For full details please check our returns page.

If a replacement is urgent, it would be quickest to place a new order online first, then return the existing item marked for a refund.

The Drillshed offer a 12-month warranty against manufacturing defects. If you have experienced a problem due to a manufacturing fault within this period, we are happy to act on your behalf and contact the brand to initiate a claim. To do this, please complete our Warranty Claim Form.

All warranty claims must be handled in the country the item was originally shipped to. In the event an item needs to be returned to the original country to process a warranty claim, the customer will be responsible for any extra shipping charges incurred.

If you have purchased a product with an extended warranty, the extension is offered by the brand and not The Drillshed. If you experience a problem with a product outside of the 12-month warranty offered by The Drillshed, you will need to contact the brand to initiate a claim.

Our warranty policy does not apply to items that have been purchased for use in commercial, rental, teaching or instructional program or activities.

For an extensive list of frequently asked questions related to warranty claims, visit Warranty FAQs.

Any personal information you provide is used to process your order and we do not share it with anyone. For full details of how we use personal and non-personal information you provide, please check our privacy policy.

Yes.
This website uses cookies to enhance your shopping experience, as well as to collect data in order to assist our technical team to identify and fix potential problems with the website quickly and efficiently. For more information regarding our use of cookies, please check our privacy policy.

"Gift with purchase" promotions are available only while stocks last. If you return an order where you have benefited from a gift with purchase promotion, you must also return the free gift. If not returned, we will deduct the retail value from your refund.